An international department store chain of 10,000 people, often had difficulties with headcount planning because of the unpredictable turnover. The solution was not the costly overstaffing, but to expand the competencies of the employees, who can thus support the work of several areas in one shift. We recommended our ease++ Shift software for fast and consistent communication of traffic change and immediate reassignment. Due to the software's graphical interface, commercial areas can see the real-time capacity requirements of the entire store, so the appropriate headcount changes can be applied immediately. The advantage of the ease ++ Shift module, in addition to real-time data acquisition and transparency, is that employees can be moved between different areas according to their competencies. After half a year, the investment of the store chain paid off, the workload of the employees became more balanced, so the employees became more motivated.